Shipping Policy
Shipping Days
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Shipping Days: Orders are shipped Mondays and Tuesdays only to avoid weekend delays and ensure fast transit for live fish.
Packaging & Handling
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Packaging Materials: Fish are packed using insulated, oxygenated, double-bagged packaging, with heat or cold packs added as needed based on weather.
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No Additional Fee: Packaging is included in the order cost—there is no separate box or handling fee.
Shipping Standards & Weather Considerations
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All shipments are sent via overnight delivery (e.g., UPS/FedEx Overnight or 2-Day) to minimize transit time and risks.
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Shipments may be delayed during extreme weather (e.g., temperatures below freezing or above 90 °F) to protect the fish’s well-being.
Live Arrival Guarantee
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DOA Reporting: Any Dead on Arrival claims must be submitted within 2 hours of delivery, with a clear photo of the fish in the unopened packaging.
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Compensation: Verified DOA cases will receive a refund or replacement. Shipping costs are non-refundable.
Restrictions & Requirements
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Shipping Area: Only available within the continental United States.
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PO Boxes: We do not ship to P.O. Boxes.
Customer Support
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Contact: For any questions or concerns.
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Response Time: We aim to respond within 24 business hours.