Refund Policy

At The Mad Jellyfish, we guarantee live delivery of our aquatic treasures! While we strive for perfection, there may be rare instances of a DOA (Dead on Arrival). If you do experience this, simply submit photos of the bags and box within 2 hours of delivery to receive a full refund or replacement.  Your satisfaction is our priority! Submit here.

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• We take great care in packaging and shipping live animals and plants.

• Customers are responsible for being available to receive deliveries. We are not liable for delays or losses due to incorrect addresses or missed deliveries.

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